My main role is to ensure that all customers are contacted and offered a full mortgage review a few months before their mortgage rate expires to avoid their rate increasing once their existing rate expires. I speak with the clients when I make initial contact and I work alongside all the Advisers to establish the best way to contact everybody needed.
I have previously worked in a Bank as a Customer Service Assistant and as a Mortgage Administrator at a Mortgage brokers. I have gained my CeMap qualification in order to have a better understanding of the mortgage advice process, although I do not currently give advice.
In my past life, I enjoyed Fine Art and I studied at Bath Spa University where I gained a BA (Hons) degree in Fine Art my main interests now are sport and exercise. I run daily.